FAQs

Tickets for season performances can be purchased with convenient 24-hour at-home ticketing. Simply choose a show in the Event Calendar section and click "Buy Tickets."

The Box Office is available for purchases, in-person or over the phone, on weekdays between the hours of 10am and 6pm and on Saturdays between the hours of 10am and 4pm. Longer operating hours, plus Sunday sales, are available on the day of a show. Box Office remains open through the intermission during all hall-sponsored performances.
Visa, Mastercard, American Express, Discover, cash and local checks are accepted. A service charge is added to each order.

Call us at 941-263-6799 or toll-free 800-826-9303.

Gift Certificates to all hall-sponsored events are available in any denomination. Visit the Van Wezel Box Office or call us at (941) 263-6799, or toll-free (800) 826-9303. You can also purchase them online.

All sales are final. There are no refunds or exchanges on ticket purchases.

Patrons who are unable to use tickets to a Van Wezel-sponsored performance may donate them through the Box Office. Proceeds support the Van Wezel's Education and Outreach programs, which last year served more than 40,000 students in Sarasota, Manatee, Charlotte and DeSoto counties.

Always buy your tickets directly from the Van Wezel Box Office or from your licensed group/travel leader. There are many reasons to avoid buying from a third-party ticket broker or scalper:

• We cannot guarantee that your tickets are genuine.
• You will always pay more than face value.
• We cannot replace lost or stolen tickets.
• We cannot contact you with information about show cancellations, time changes, road closures/traffic updates, upcoming shows, or other useful pieces of information.
• You are supporting businesses that make it more difficult for true fans to see their favorite performers without paying a premium charge.
• None of the additional money goes to the performers or to the Van Wezel.

All guests, regardless of age, must have a ticket for admission. Occasionally, some shows directed towards a young audience may offer a lap pass option for a child under 18 months old. Those individual policies vary by show. Please inquire with the box office regarding a particular show's lap ticket policy.

For your comfort and that of other audience members, we suggest discretion when bringing children to performances not specifically intended for young audiences. The venue reserves the right to issue parental advisories, set a minimum age requirement for entry and/or require a chaperone to attend some performances.

Valet parking is available for a $10 fee. More information can be found on the Directions & Parking page.

The parking lot accommodates 850 vehicles and is accessible from 10th Street and Sixth Street (Boulevard of the Arts) from U.S. 41 (North Tamiami Trail). Please note: Regulations for designated parking areas are posted throughout the parking lot. Violators will be ticketed.

More information can be found on the Directions & Parking page.

Bags will be screened prior to entering and are subject to search. Bags must fit under your seat and not take up a seat or cause obstruction. Bags with required medical items are permitted. Diaper bags for accompanied families with small children are also permitted.

Although there is no formal dress code, patrons typically wear smart casual clothing.

Elevators are available in both lobbies for easy access to all levels of the Hall, including the Grand Foyer and Auditorium.

Food is not allowed in the Hall. Some performances allow for drinks in the Hall. In the case of Broadway, classical and dance shows, it is generally recognized in the industry that drinks are prohibited. For concerts and musical performances, artists sometimes allow for patrons to bring their drinks into the hall.

A Know-Before-You-Go email is sent to ticket buyers 24-28 hours in advance of their show. This email will outline the food and beverage policy. Please be sure to provide your up to date email address when purchasing tickets.

Lost and found articles should be turned in or claimed at the information desk in the Main Lobby. Items are held for 30 days. Management is not responsible for personal apparel or other property of patrons. Patrons are advised to take coats and other personal items with them whenever they leave their seats.

The safety of staff and patrons is a priority and at the forefront of operational policies and procedures. Screening will take place before entering the venue.

Prohibited Items Include:

• Illegal drugs
• Outside food or beverages
• Aerosols
• Fireworks
• Audio/Video recording devices
• Lasers, airhorns, noisemakers, etc.
• Animals/Pets (with the exception of service animals as outlined by the ADA)
• Weapons*

*Weapon policies vary by show and are subject to change. Guns are not permitted at some productions, including but not limited to Ringling Town Hall, Sarasota Orchestra, and Sarasota Concert Association.

Smoking is forbidden in any part of the Hall. Smoking areas with ash urns are located outside all doors.

DISCLAIMER

The materials presented in www.vanwezel.org are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, THE CITY OF SARASOTA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. THE CITY OF SARASOTA does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that www.vanwezel.org or the server that makes it available are free of viruses or other harmful components. THE CITY OF SARASOTA does not warrant or make any representations regarding the use or the results or the use of the materials in www.vanwezel.org in terms of their correctness, accuracy, reliability, or otherwise. You (and not THE CITY OF SARASOTA) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

The appearance of external hyperlinks does not constitute endorsement by THE CITY OF SARASOTA to the linked Web sites, or the information, products or services contained therein. For other than authorized government activities THE CITY OF SARASOTA does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of THE CITY OF SARASOTA.

NOTICE

Information from this server resides on a computer system funded by THE CITY OF SARASOTA Government. The use of this system may be monitored for computer security purposes. Any unauthorized access to this system is prohibited and is subject to criminal and civil penalties under Federal Laws including but not limited to Public Laws 83-703 and 99-474.

DISCLAIMER OF LIABILITY

With respect to documents available from this server, neither these governments nor any of its employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

PRIVACY

To the extent allowed by law, THE CITY OF SARASOTA Government will maintain the confidentially of information provided to us.

This site also contains links to other sites. THE CITY OF SARASOTA is not responsible for the privacy practices or the content of other Web sites, except those under the jurisdiction of THE CITY OF SARASOTA.

SB 80 - (effective July 1, 2006): Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead contact this office by phone (941.954.4160) or in writing.

If you have any questions, please e-mail us at webmaster@sarasotagov.com, including your name and mailing address.